Help with TM2 Online
Frequently Asked Questions And Answers Welcome to the Online Appointments System questions and answers section.
Please let us know if the questions and answers are helpful and if you
found the answer to your question. To send a comment, go to our 'Contact Us'
link and inform us of your concerns or contact us using the information at the top of this page.
Click on any question to view the answer
1. How To Use The Online Appointments System for the first time? 2. Do I need To Register To Book An Appointment? 3. How Far In Advance Can I book An Appointment? 4. How close to an appointment can I book? 5. What are the benefits of using this system? 6. Does it cost anything to book online? 7. Will my details be passed on to any other company? 8. Why cant I log on to Online Appointments System? 9. Once registered do I have to book all my appointments online? 1. How To Use The Online Appointments System for the first time? To use the Online Appointments System the following steps must be
taken:-
1). Register with the Practice. You cannot register online even if you are already a patient of the Practice.
Contact us using the detals at the top or the contact us screen and
request online appointment access. You
must have a valid email address, unique to you, in order to be
registered.
2). Wait for your registration details. When the Practice registers you for online appointments, you will receive an
email confirming this. The email will also contain your password to
login. Once you have received your registration
details you are ready to login and book appointments.
It is recommended that you change your password as soon as possible. 2. Do I need to register to book an appointment?
Yes you must be a registered online user to book an appointments online for the first time. Please refer to
How To Use The Online Appointments System for more details on how to become a registered user.
3. How Far In Advance Can I book An Appointment? This is set by the practice. The system will not allow you to book an appointment that is too far in advance.
4. How close to an appointment can I book? This is set by the practice. If the appointment slot is too close, the system will not allow you to book. In this case
phone the practice to book using the number above.
5. What are the benefits of using this system? The key benefits of using the Online Appointments System are as
follows:-
Book an appointment 24 hours a day whenever it suits you. View previous and current appointments Cancel Appointments Online Receive Appointment Reminders and Confirmations via email or sms or
by voice (where available in the Practice and you supply a valid contact number. 6. Does it cost anything to book online? No. It will not cost you anything to book an appointment online. Note that charges
may apply if you fail to turn up for an appointment or cancel at short notice.
7. Will my details be passed on to any other company? Once registered your details are confidential and will not be passed on to any other companies.
8. Why can't I log on to Online Appointments System? There are a number of reasons why you can't log on to the Online Appointments System
1). Check that you are registered with the Practice.
2). Check your email and password.
Make sure you enter your Username and Password spelling is the correct case. i.e. gr4d -> GR4D. If you have forgotten your password you can have it reset. Select the 'Forgotten My Password' option.
screen.
9. Once registered do I have to book all my appointments online? No online booking is optional. If you prefer to speak to a receptionist contact the Practice number.